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If you’re a small business owner or manager and you feel like you don’t know which end is up or which way to turn, then look no further.

Inside you will discover:

• Where to focus your attention (and what details you can let go)
• What elements are important for a good website
• How to manage donations and sponsorships
• Why every client isn’t right for you (and how to qualify them)
• When to say “thank you” or “I’m sorry” and why it isn’t always appropriate
• Why a good firm handshake is still important
• And lots more

If you are ready to start making small steps that will make a big difference to your business, then this is the book for you!